Terms of Service

AuraGov Cloud customers

These Terms apply to this marketing website. If you subscribe to AuraGov Cloud, your use of the Cloud application is governed by the in-app terms and privacy policy:

1. Acceptance of Terms

By accessing or using the AuraGov AI Solutions website (the "Site") and any services, products, or content provided by AuraGov AI Solutions ("AuraGov," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, you must not access or use the Site or our services.

For organizations engaging AuraGov through formal procurement vehicles or contracts, the terms of the applicable contract or agreement take precedence over these Terms where they conflict.

2. Description of Services

AuraGov provides AI-powered solutions designed to support workforce and procurement operations for public and private sector organizations, including but not limited to:

  • Intelligent talent sourcing and classification analysis
  • Staffing and recruitment automation tools
  • Contract workforce management solutions
  • Procurement process automation and analytics
  • Workforce planning and predictive analytics

Our solutions are designed to augment and support human decision-making, not to replace it. AI-assisted outputs are intended to support human review. Solution-specific capabilities are described in the applicable documentation and agreement.

3. Eligibility and Authorized Use

Our services are intended for use by public and private sector organizations and their authorized representatives. Use of our AI solutions is subject to:

  • Valid contractual authorization through applicable procurement instruments
  • Compliance with applicable organizational policies and responsible AI governance practices
  • Appropriate access controls as required by the nature of the data being processed

4. Compliance and Standards

AuraGov designs solutions with awareness of frameworks that govern procurement and workforce operations. This marketing site describes our approach; contracted engagements are governed by applicable agreements.

  • Responsible automated decision-making: AI-assisted outputs are intended to support human review. Solution-specific capabilities are described in the applicable documentation and agreement.
  • Accessibility: We aim for WCAG 2.1 Level AA conformance for this website (see our Accessibility Statement).
  • Data handling: Customer data at rest is stored in Canada (Supabase / AWS ca-central-1). The application that processes it currently runs on Railway in the United States. We do not claim end-to-end Canadian residency until the app tier is in a Canadian region.

5. Intellectual Property

All content, design, graphics, logos, trademarks, and software on this Site are the property of AuraGov AI Solutions or its licensors and are protected by Canadian and international intellectual property laws.

Client organizations retain full ownership of their data at all times. AuraGov does not claim any ownership rights over client data processed through our solutions. AI models trained on client data are subject to the terms of the applicable contract.

6. Data Handling and Security

Encryption, access limits, security testing, incident response, and return or deletion of client data are governed by the applicable agreement.

7. Service Availability

Availability, maintenance, and any notice of interruption for a contracted service are governed by the applicable agreement.

8. Limitation of Liability

To the maximum extent permitted by applicable law, AuraGov shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our services. Our AI solutions provide recommendations and analytical support; ultimate decisions remain the responsibility of the authorized personnel using the tools.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable Canadian law.

9. Indemnification

You agree to indemnify and hold harmless AuraGov and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses arising from your use of the Site or violation of these Terms, except to the extent such claims arise from AuraGov's negligence or wilful misconduct.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of Ontario.

For contracted engagements, dispute resolution is governed by the terms of the applicable contract.

11. Modifications

AuraGov reserves the right to modify these Terms at any time. Material changes will be posted on this page with an updated effective date. Continued use of the Site after any changes constitutes acceptance of the revised Terms.

12. Contact

For questions regarding these Terms of Service, please contact:

AuraGov AI Solutions, Legal Department

79 Hinton Avenue

Ottawa, ON K1Y 0Z7